Terms of service

Last updated: 8 November 2026

These terms govern the use of Fuentia (https://fuentia.app), a service of Joan Perez Alvarado. By creating an account you accept them.

1. The service

Fuentia lets you build assistants that answer from the documents you upload and that you can embed on your website. New accounts remain pending until we approve them, and we may decline a request without giving reasons.

2. Your account

You are responsible for keeping your password and API keys confidential, and for what is done with them.

3. Your content

The documents and data you upload are yours. You allow us to process them only to provide the service to you. You must have the right to upload them, and must not upload special categories of personal data without a legal basis.

4. Acceptable use

• Do not use Fuentia for illegal activities, to send spam or to get around its technical limits.
• Do not try to access other accounts' data.
• Do not impersonate others.

5. AI-generated answers

Answers are generated by a language model from your documents and may contain mistakes. Review them before relying on them for important decisions. The widget tells your visitors they are talking to an AI assistant.

6. Availability

We aim to keep the service available but do not guarantee uninterrupted availability. We may interrupt it for maintenance.

7. Plans and price

Fuentia has a free plan (Free) and two paid plans (Pro and Premium). What each includes, its limits and its monthly price with VAT included are in the “Pricing” section of https://fuentia.app.

• AI messages: each plan includes a number of answers per month, adding up the widget, the API and the panel. Once used up, the assistants stop answering until the 1st of the next month (UTC). We e-mail you at 80% and 100%.
• Other limits: when you reach the limit of notebooks, documents, products or domains, no more can be created, but what you already have keeps working.
• Changing plans: if you move to a lower plan we delete nothing; you just cannot create more until you are within the new plan’s limits.
• Payment: until online payment is available, paid plans are arranged by writing to us and nothing is charged without your express acceptance.
• Price changes: if we change your plan’s price or limits, we will e-mail you at least 30 days in advance.

8. Termination and suspension

You may close your account at any time. We may suspend or close accounts that breach these terms.

9. Liability

The service is provided "as is". To the extent permitted by law, we are not liable for indirect damages, loss of profits, or loss of data or business, and our total liability is limited to the amount you paid for the service in the 12 months before the event giving rise to it. These limits do not apply to wilful misconduct or gross negligence, and do not limit the rights the law grants to consumers.

10. Governing law and jurisdiction

These terms are governed by Spanish law. For business customers, disputes are submitted to the courts of Castellón (Spain). If you are a consumer, the courts of your domicile have jurisdiction.

11. Changes and contact

If we change these terms we will notify you by email in advance. For any question, write to joan.jpx@gmail.com.